Cookies are small pieces of text stored by a website/ mobile application you visit in your browser and subsequently sent by your web browser in every request to the website/ mobile application. A cookie file is stored in your web browser and allows the Site or a third-party to recognize you and make your next visit easier and the Site more useful to you. Essentially, cookies are a user’s identification card for the KENT RO servers. Cookies allow ro-customer-care.com to serve you better and more efficiently, and to personalize your experience on our Site. Web beacons, tags and scripts may be used in the Websites or in emails to help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. We may analyse or perform analysis based on the use of these technologies and generate reports on an individual and aggregated basis.
Cookies can be "persistent" or "session" cookies. A persistent cookie helps us recognize you as an existing user, so it’s easier to return to website or interact with our services without signing in again. After you sign in, a persistent cookie stays in your browser and will be read by ro-customer-care.com when you return to one of our sites/ applications or a partner site that uses our services. Session cookies only last for as long as the session (usually the current visit to a website/ application or a browser session)
The other tracking technologies work similarly to cookies and place small data files on your devices or monitor your website/ mobile application activity to enable us to collect information about how you use our websites/ applications. This allows our websites/ applications to recognize your device from those of other users of the Sites. The information provided below about cookies also applies to these other tracking technologies.
To administer our website/ mobile application and for research purposes, ro-customer-care.com also has contracted with third-party service providers to track and analyse statistical usage and volume information from our site users. These third-party service providers use persistent cookies to help us to improve the user experience, manage our site content, and analyse how users navigate and utilize the website/ mobile application.